A phone menu that routes callers to the right team automatically, without anyone having to answer and transfer manually.
Voice
02Live example
This is what ivr looks like when it lands on a customer’s phone.
Thank you for calling. Press 1 for Sales, Press 2 for Support, Press 3 for Billing, or stay on the line for the next available agent.
9:41✓
03The API call
One request. Copy it, drop in your key, and send.
curl https://api.msgbridge.in/v1/voice/ivr \ -H "Authorization: Bearer $API_KEY" \ -d number="1800XXXXXXX" \ -d flow_id="sales_support_billing"04When to use it
- Routing inbound calls by department
- Screening callers before an agent picks up
- Collecting an account or order number before transfer
- After-hours menus that route to voicemail or callback
05What's required
- A number to attach the IVR to (toll-free, virtual or existing)Depends on number type — see Toll-Free Number
- A defined menu flow and routing logicBuilt together during onboarding, typically a few working days
06How to go live
Map the flow
Decide the menu options and where each one routes — a team, a number, or voicemail.
Build and test
We configure the flow and you test it end to end before it goes live.
Launch and adjust
Once live, menu options and routing can be updated without changing your number.
07Related channels
08FAQ
Yes, routing rules can vary by time of day, day of week, or holiday calendar.
Yes, an IVR step can capture an account number, order ID or PIN and pass it to the agent's screen on transfer.
An existing number can be routed through our IVR where porting or call-forwarding is supported by your current provider.
Yes, menu selections, call duration and abandonment are all available in the delivery report API and dashboard.
Ready to send with IVR?
Talk to us, or start building against the sandbox today.