High volume
How travel & hospitality messages customers
01Real scenarios
Booking confirmation
A confirmation with the e-ticket or voucher attached.
Check-in reminder
A notice when online check-in opens.
Itinerary or schedule change
An urgent alert about a delay, gate change or cancellation.
Post-stay feedback request
A one-tap rating request after checkout.
02Channel mix
| Moment | Channel | Why |
|---|---|---|
| Booking confirmation | Carries the e-ticket or voucher as a document in the message itself. | |
| Check-in reminder | SMS and WhatsApp | Time-boxed and needs to land regardless of which app is opened. |
| Schedule change | Voice and SMS | Urgent enough to interrupt, regardless of channel preference. |
| Feedback request | A quick-reply rating in a single tap. |
03Sector compliance notes
Time-critical alerts — a gate change, a delay, a cancellation — belong on a distinct urgent-transactional template category, so they aren't queued behind marketing traffic during peak travel periods.
Post-stay feedback and offers are promotional and DND-scrubbed; sending them on the same transactional route as booking confirmations is a frequent, avoidable rejection.
Guest communication in regional or international languages needs its own approved template per language — templates are not machine-translated by the platform.
Bookings routed through a travel agency partner still need the end guest's own consent on file if MsgBridge messages them directly.
04Template pack
Booking confirmation
Hi {{1}}, your booking {{2}} for {{3}} is confirmed. E-ticket: {{4}}
Check-in reminder
Reminder: check-in for {{1}} opens at {{2}}. Check in here: {{3}}
Schedule change alert
Update: your {{1}} on {{2}} has been changed to {{3}}. Details: {{4}}
Feedback request
Thanks for staying with us, {{1}}! Rate your experience: {{2}}
05Integration notes
- Property management systems and GDS booking engines
- Travel agency and OTA platforms
- Payment and refund-processing systems
- CRM for guest history and loyalty programmes
06Related solutions
Talk to us about travel & hospitality
We'll map your moments to the right channel mix.