How healthcare messages customers
01Real scenarios
Appointment reminder
A confirmation with the doctor's name, time, and a one-tap reschedule option.
Report ready
A notice that a test report is available, without naming the test or the result.
Prescription refill reminder
A nudge when a recurring prescription is due, with a reply-to-reorder option.
Emergency or outbreak alert
A same-day advisory sent to patients or residents in a defined area.
02Channel mix
| Moment | Channel | Why |
|---|---|---|
| Appointment reminder | WhatsApp, with SMS fallback | A reschedule link and read confirmation help cut no-shows. |
| Report ready | SMS | No clinical detail sits in the message — just a notice and a secure link. |
| Prescription refill | A quick-reply button turns a reminder into a reorder in one tap. | |
| Emergency alert | Voice broadcast | Reaches patients who won't open an app, including older or low-literacy patients. |
03Sector compliance notes
04Template pack
Appointment reminder
Hi {{1}}, your appointment with Dr. {{2}} is confirmed for {{3}} at {{4}}. Reply CONFIRM or call {{5}} to reschedule.
Report ready
{{1}}, your test report is ready. View or download it here: {{2}}. For queries, contact {{3}}.
Prescription refill
Hi {{1}}, your prescription for {{2}} is due for refill. Reply YES to reorder or visit {{3}}.
Emergency alert
Public health alert for {{1}} residents: {{2}}. For guidance, call {{3}}.
05Integration notes
- Hospital HIS and EMR systems, connected over a webhook
- Appointment-scheduling software
- Lab information systems (LIS)
- Pharmacy management systems
06Related solutions
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