01The problem
Customers forget an EMI or bill due date, and a call centre chasing every late payment costs more than the payment itself.
02Channel recommendation
SMS
A short, unmissable nudge a few days before the due date.
Voice (Press-1)
An automated call for overdue accounts, with press-1 to confirm or connect to an agent.
A payment link and receipt in one trackable thread.
03Message flow
Trigger
A due date approaches or passes on a loan, EMI or bill
Primary channel
SMS reminder 3 days before the due date
Fallback
Press-1 voice call if the bill is still unpaid after the due date
Outcome
Customer pays on time or is connected to an agent for overdue accounts
04Sample templates
Upcoming due date
Hi {{name}}, your {{bill_type}} of {{amount}} is due on {{date}}. Pay now: {{link}}.
Overdue notice
Your {{bill_type}} payment of {{amount}} is overdue. Pay now to avoid late charges: {{link}}.
05Setup steps
Register payment-reminder templates and the press-1 voice script
MsgBridgeProvide the billing schedule and due-date data feed
YouSet the reminder cadence: days before and after due date
YouRoute press-1 confirmations to your collections team
MsgBridgeReady to solve this with Payment & Collection Reminders?
Talk to us about your volumes and we'll recommend the right mix.