01The problem
Feedback forms sent by email get a single-digit response rate, so you make decisions without hearing from most customers.
02Channel recommendation
A quick-reply survey inside a channel customers already check.
SMS
A one-question rating survey that takes five seconds to answer.
Voice (Press-1)
A short automated call for a single satisfaction rating.
03Message flow
Trigger
A purchase, support ticket, or appointment is completed
Primary channel
WhatsApp survey with quick-reply buttons sent within an hour
Fallback
SMS one-question rating if WhatsApp is not available
Outcome
Feedback lands in your dashboard, tagged to the specific interaction
04Sample templates
Post-purchase survey
How was your experience with {{brand}}, {{name}}? Reply 1-5.
Support satisfaction check
Did {{agent_name}} resolve your issue today? Reply YES or NO.
05Setup steps
Register the survey template and set up quick-reply buttons
MsgBridgeDecide which interactions trigger a survey
YouConnect responses to your feedback dashboard
MsgBridgeReview response trends and adjust the question set
YouReady to solve this with Surveys & Feedback?
Talk to us about your volumes and we'll recommend the right mix.