A 1800-series number so customers can call your business without paying for the call, routed to the right team automatically.
Numbers
02Live example
This is what toll-free number looks like when it lands on a customer’s phone.
Welcome to Apollo Clinic. Your call is important to us — please hold while we connect you to the next available agent.
9:41✓
03The API call
One request. Copy it, drop in your key, and send.
curl https://api.msgbridge.in/v1/numbers/toll-free \ -H "Authorization: Bearer $API_KEY" \ -d plan="standard" \ -d routing_flow_id="clinic_reception"04When to use it
- A single number for a business with multiple branches
- Nationwide customer support and enquiries
- Marketing campaigns that need a memorable, free-to-call number
- Splitting call routing across sales, support and billing
05What's required
- Business KYC documentsSubmitted at signup
- Number selection and planTypically activated within 2-3 working days once KYC clears
- Routing and IVR configurationSet up alongside activation
06How to go live
Share requirements
Tell us your call volume, number of branches, and preferred routing.
Choose number and plan
Pick from available 1800 numbers and a plan that matches expected volume.
Submit KYC
Complete the business KYC required to activate a toll-free number.
Configure and activate
Routing and IVR go live once KYC and number selection are confirmed.
07Related channels
08FAQ
Activation is typically 2-3 working days once KYC documents clear; exact timelines depend on document review.
Yes, routing can split by location, time of day, or department, all under one number.
Yes, call reports can be filtered and exported by routing destination.
Yes, the person calling in doesn't pay for the call — the cost is billed to your account instead.
Ready to send with Toll-Free Number?
Talk to us, or start building against the sandbox today.